Your Website is a Valuable Asset.
Let Us Help You Treat It Right!

You don’t need me to tell you how important your website is to your organization. It may be designed to generate leads and revenue, educate and pull in donations and revenue. No matter what you use your website for, you need it to be running and healthy.

You’ll love the peace of mind and assurance our Website Care Plans offer, keeping your website healthy and safe.

Our Care Plans will make you smile, as they…

  • Enhance the performance of your website
  • Give you peace of mind that your website software is always up to date.
  • Securely backup your site so it can be restored quickly if anything goes wrong.
  • Provide 24/7 monitoring to make sure your site is always available for your customers.
  • Constantly monitor security to keep any nasty intruders out.
  • Allow you to quickly and easily email for support when you need it.
  • Keep your website running fast and smooth.
  • Scan for broken links so we keep the search engines happy.
  • Give you access to regular contact for accountability and advice so you know you're not barking up the wrong tree.
  • Provide constant tweaking of your website to get more visitors from search engines.
  • Don’t lock you into minimum contracts – you can cancel at any time.
  • Provide monthly reporting so you can rest assured it's under control.

SILVER CARE PLAN

$119
$ 99 Monthly
  • Optimized WordPress hosting
  • Core Updates
  • Plugin Updates
  • Weekly Website Backups
  • Security Scans
  • Uptime Monitoring
  • Security (SSL) Certificate
  • Google Analytics Tracking
  • 30 Minutes Support Time
  • Email Support
  • Monthly Report
  • Cancel Anytime, No Long-term contracts

GOLD CARE PLAN

$229
$ 199 Monthly
  • All features of Silver Care Plan plus:
  • Quarterly Strategy Call
  • Automatic Daily Backups
  • Performance Optimization
  •  Selected Premium Plugin Licences
  • 120 Minutes Support Time
  • Priority Email Support
  • Scan and Fix Broken Links
  • Optimization for Google Search for 3 pages
  • WooCommerce Updates & Support
  • In-depth Monthly Report
  • Cancel Anytime, No Long-term Contracts
GREAT VALUE

TITANIUM CARE PLAN

$579
$ 499 Monthly
  • All features of Gold Care Plan plus:
  • Monthly Strategy Call/Meeting
  • Google My Business management
  • Online Directory Listing Management
  • 240 Minutes Support Time
  • Priority Support
  • On-site Optimization for Google Search
  • Regular Submission to Search Engines
  • Use of Staging Server
  • Unused Support Time Rolls Over
  • Cancel Anytime, No Long-term Contracts

Got Questions? We've Got Answers...

You can securely checkout online, using your preferred credit card. We don’t store any credit card details. If you prefer to receive an invoice please send us an email at help@neilrichmund.com.

Sure, that’s not a problem, but before we get you on a Care Plan, we’ll need to run a Website Health Check on your current site. Please please contact us at help@neilrichmund.com and we will get you setup to do that.

Once you sign up and provide login credentials (assuming we don’t have them already), we’ll have your plan set up within 1-2 business days. Everything from speed improvements to security will be addressed during our on-boarding.

Our website care plans are preventative care, so we do our best to prevent anything from happening. However, if your website has a major issue, we will be there by your side. We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

Absolutely. We are laser focused on you and your website, so we would be sad to see you go but we know that financial needs have to drive your decisions and don’t want to lock anyone in. Request a cancellation via email and we will immediately stop the next payment.

We do not offer discounts for multiple websites. I know that can be a bit frustrating, but our reason is quite simple. It takes just as long to thoroughly complete our tasks on one website as it does on multiple sites, and we feel as though we would be robbing you of our best support if we had to do it at a discount.

Yes definitely. Just send an email to help@neilrichmund.com and we will be in touch to discuss your best options and transition you to your new care plan.

While we’d love to give you a discount for something you are paying for it costs us more to work with websites that are not on our optimized hosting. We will move your site over to our hosting at no additional fee and when your hosting bill next comes due you can go ahead and cancel that expense.

Our care plans are designed to be monthly plans and as such we reserve your place in our queue and resources each month, therefore it does not rollover for our Silver and Gold plans. You can take comfort in the fact that what you will request within that 30/120 minutes of time (depending on your plan) will be addressed by our team.

Our Titanium plan allows for the 4 hour time to rollover up to one year from their signup date, when it will reset.

Depending on your location we setup an in-person meeting, phone call or video call. These calls are reserved for our Gold & Titanium care clients and are designed to help websites achieve their goals and reach a broader audience. We will review Google Analytics and discuss new implementation ideas to drive your organization further.

If you have an enhancement or task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. We will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $125/hour.